|
Review
Cart/Checkout
All materials are
©Copyright 2007-2008
Boodles of Baskets
9705 Menard Street
Windsor, Ontario
N8P 1G6
| |
| Our Policies |
| boodlesoffudge.com is
under the umbrella of our parent company Boodles of Baskets.
Boodles of Baskets has been a leader in the gift industry since it
was established in 1995. Our customers come to us from around the
world and trust us for all of their gift giving needs. It is our
pleasure to serve you. |
| Our
Promise |
| At boodlesoffudge.com,
your satisfaction is our top priority. If for any reason during
the ordering, shipping or receiving of our fudge, you are not
completely satisfied, please do not hesitate to contact us at
once. |
|
Privacy Policy |
Personal
Information
The information you provide to boodlesoffudge.com is stored,
offline, and secured by our head office Boodles of Baskets. Under
no circumstances do we sell, rent or otherwise disclose ANY
personal information provided to us, by you, EVER.
Your Credit Card
All credit card transactions are processed offline. Your
information is gathered through Mal's E-Commerce, a leading
shopping cart server, and is gathered using the strictest 128-bit
encryption methods. Once your information is received through
their secure server, we delete it off their servers. Your receipt
will have the name of our head office Boodles of Baskets on it. |
| Order
Processing |
|
Orders are shipped Monday to Friday (Business Days Only)
Processing times are as follows:
Orders received by 1pm EST Monday-Friday (Business Days Only) are
processed and shipped the same day.
Orders received after 1pm, on weekends or holidays are processed and
shipped the next business day.
Christmas orders may require 1-2 extra processing days depending on
volume.
Shipping times vary based on destination, please see our
order page for specific timing. |
| Taxes |
| Taxes are calculated based on
where the fudge is being delivered, not based on where the sender
lives. If the correct province/state is not chosen during the
order process and/or incorrect taxes are applied we will make the
necessary corrections on your behalf and charge your credit card
accordingly. |
| Shipping Fees
and Policies |
Delivery
Our shipping is done via CANPAR. Deliveries are made between 9
and 6 EST Monday to Friday. CANPAR does not allow time specific
deliveries for either ground or SELECT shipments (eg. by 1pm).
CANPAR does not phone to arrange deliveries for either ground or
SELECT shipments. Delivery times (eg. 1 day) are estimates and
are not guaranteed, unless SELECT shipping is chosen. SELECT
service does not apply between December 19 and January 1.
Shipment times reflect business days. Shipping to remote
locations in Canada, may require more time and an increase in
shipping costs. We will not be held responsible for delays due to
weather or other acts of God.
Hospital/Retirement/Colleges/and the like-boodlesoffudge.com
will not be held responsible for fudge that have been delivered to
shipping and receiving, but not forwarded to the
patient/student/recipient by the accepting facility.
Non Delivery/Re-Delivery
If a recipient is not home when the fudge is delivered, and it
is a house or business, a note will be left on the door
instructing the recipient to either call the number provided to
arrange for delivery or to sign the note with instructions on
where to leave the fudge for a re-delivery attempt the following
business day. Due to their nature, no such notice will be left at
apartments or office buildings. After two attempts, the fudge will
be returned to us.
Incorrect Address
Due to their perishable nature it is imperative that we are
provided with a correct address. If an address change
request is made while the package is on route, an additional
shipping fee of $5.00 will apply. It is the customer's
responsibility to provide us with a complete and correct address.
Please check your addresses carefully! (Including a daytime phone
number where the recipient can be reached is highly recommended.) boodlesoffudge.com/Boodles of Baskets will not be held responsible
for returns due to an incorrect address. No refund will be given.
NSR (No Signature Required)
We will, if requested by you, leave the fudge (enclosed in a
shipping box) on the porch or by the back door with a "NO
SIGNATURE REQUIRED" sticker. However, we assume no responsibility
for the package against theft, weather, or any other occurrence,
once the package has been left in the requested location.
Delivery Tracking- As long as you provide
us with a valid email address, you will receive a tracking number
for your cookies. Please go to
www.canpar.com and enter this number to track your order.
boodlesoffudge.com can track your order for you for a $5 tracking
fee per item. |
| Return Policy |
| Due to the perishable nature of
the fudge, please ensure that someone will be available to receive
your fudge delivery on the delivery date. We cannot be
responsible for fudge that is damaged or spoiled due to any
delivery issues.
All damaged shipments must be reported within 5
business days. We will make every effort to replace damaged items
within this time, however we cannot be responsible for damage not
reported within this time frame. Please keep all damaged
merchandise and packaging as it may be requested by the carrier.
Any goods returned to boodlesoffudge.com/Boodles
of Baskets without prior authorization will not be refunded. The
shipping costs of unauthorized returns will not be refunded.
Due to government regulations all
fudge shipped to the USA is non-returnable and non-refundable.
All orders cancelled after the credit card has
been processed are subject to a $5.00 cancellation fee.
We reserve the right to change,
amend, update or cancel this policy at anytime without notice.
All orders are subject to our
approval. |
|
|
| |
|
